Q&A
Manufacturing and Service

All our jewellery is handmade. The quality control of each piece of jewellery leaving the workshop is carried out by Valérie Danenberg herself.

Your jewel is usually made within 5 to 6 weeks (except for special orders and some exceptions).

This is possible if the jewelry model allows it. All you have to do is send your text to the following e-mail address: maisonvd@danenberg.fr. For engraved wedding rings, you can do it directly on the site.

All our jewelry is available in all three colours of gold. For white gold, we use palladium gold which is stronger, whiter and less expensive than platinum. 

Custom-made jewellery offers you the possibility to create a personalised piece of jewellery that fits your wishes and your budget.
The estimate will be established according to the weight of the precious stones, the gold and the work to be done. The latter will be communicated to you by the creator.

Our jewelry is hallmarked. The French standard imposes the state hallmark for the title of gold since the 18th century, represented by an eagle's head for 18-carat gold. It is affixed to the outside of the ring of rings or to the inside of jewelry. Our master jewelry's hallmark is placed next to it. It consists of our initials and the Eiffel Tower as a central symbol.

We deliver in France and in Europe. Delivery outside the EU is possible, please contact us in this case.

Yes, but only in Europe. Please contact us for any country outside the EU.

The return is free of charge for France and the European Union. The return costs are at our expense if all the procedures described in the General Terms and Conditions of Sale are followed.

If you wish, we will contact you as soon as your jewel is ready. You can take possession of it from Monday to Saturday, between 11am and 7pm.

The delivery time, in France and in Europe, is 5 working days once the manufacture of the jewel is completed. However, this may be longer if the service providers with whom we collaborate encounter difficulties beyond our control.

We can, exceptionally, process urgent orders. To do so, please contact us at +33(0)1 42 60 19 59. You can also send us an email to the following address: maisonvd@danenberg.fr

Please contact us by email at maisonvd@danenberg.fr or by phone at +33 6 42 95 79 11. We will send you a shipping note. 

We ship our creations with declared value via the Post Office or Fedex. The packages are fully insured by us.

The classic size of your jewel will be offered to you within 30 days after its reception. This is possible for up to two sizes and for all rings with a gold band (except for band and diamond rings). If the jewel has already been sent back for sizing, it will not be offered.

The normal sizing consists of cutting the ring with a laser so that it can be reduced to the required size and welded without any visible trace. To enlarge it, we do the same thing, adding the required metal to increase the diameter of the ring. We have developed different techniques for special 'sizing'. They fit all finger shapes. However, they do come at a cost, which you will be charged for according to the weight of gold added.

Annual or biennial revision of the jewel:

We strongly advise you to bring us your jewel every 1 or 2 years depending on the use you make of it. Indeed, it undergoes involuntary shocks linked to the simple gestures of everyday life. We will be able to check that the claws are holding well and detect any other defects or wear on the metal, scratches, etc. We will offer you a professional ultrasonic cleaning in our workshop. You will also have the possibility to ask for a polishing or any other repair which will be charged to you.

We have created a "Poli Rhodiage package" valid for one year, at a price of 100 euros. This offer entitles you to two Rhodium Polishes per year, for two jewels of your choice (the price is usually 150 euros each).