Terms and Conditions of Sale
and Terms of Use

The law governing the GTC/GU is French law. Any dispute that may arise between the Company and a User during the performance of these terms and conditions shall be subject to an attempt at amicable resolution. Failing this, disputes will be referred to the competent courts under common law.

If you have any doubts or questions about our terms and conditions, please call us on +33(0)1 42 60 19 59 so that we can answer your questions.

These general terms and conditions of sale and use of the site (hereinafter, the «Conditions») apply between:

VALÉRIE DANENBERG, SOLE PROPRIETOR, with its registered office in PARIS (75001) 330-320 rue Saint-Honoré, registered with the Paris Trade and Companies Register under number 342 916 657 000 71, whose VAT number is FR 9034291665, represented by Ms. Valérie DANENBERG. (hereinafter the «Company”). The Company sells the following products to its customers via its website: Jewellery.
Any adult individual acting exclusively within the strict scope of their personal needs, who consults the website www.danenberg.fr and makes a purchase from Valérie Danenberg.

The company invites users to carefully read these general terms and conditions of sale and use (hereinafter referred to as the GTCS/GTCU). All purchases imply acceptance of the General Terms and Conditions of Sale/Use. The product features are shown on the website. It is up to the customer to take them into account before their purchase. The photographs or graphics presented on the website are not contractual. The customer acknowledges having read and accepted them by ticking the box provided for this purpose before placing their online order. The T&Cs govern the conditions under which the company sells its products to its professional and consumer customers via its website. They apply to all sales concluded by the company and take precedence over any contradictory document, in particular the customer's general conditions of purchase. They are systematically communicated to the customer upon request. In the event of subsequent modification of the T&Cs, the customer is subject to the version in force at the time of their order.

The website www.danenberg.fr is hosted by OVH, a SAS (Société par Actions Simplifiée) with a share capital of 10,069,020 euros, registered with the RCS (Registre du Commerce et des Sociétés) Lille Métropole under number 424 761 419 00045, whose VAT number is FR 22 424 761 419 and whose registered office is located at 2 rue Kellermann – 59100 Roubaix – France.

Didier Crété
Régine Mahaux

«Client» means any professional or consumer who has ordered a product sold on the website; «Order» means any order placed by a registered user on this site; «General Terms and Conditions of Sale and Use» or «GTCS/TCU» mean these general online terms and conditions of use and sale; «Consumer» means a natural person buyer who is not acting for professional purposes and/or outside their professional activity; «Products» means any tangible items that can be owned and are offered for sale on this site; «Professional» means any legal entity or natural person buyer acting within the scope of their professional activity; «Site» means this site, i.e. http://www.danenberg.fr; «Company» means the company Valérie Danenberg. «User» means any person who uses the site.

Registration on the site is open to all legal entities or natural persons who are of legal age and possess full legal capacity. Use of the site is conditional upon user registration. Registration is free of charge. To register, the user must complete all mandatory fields; otherwise, registration cannot be completed.

Users guarantee and declare in good faith that all information provided on the site, particularly during registration, is accurate and compliant. They undertake to update their personal information using the dedicated page available within their account. Every registered user has a username and a password. These are strictly personal and confidential and must not, under any circumstances, be disclosed to third parties, failing which the account of the infringing registered user may be deleted. Each registered user is
personally responsible for maintaining the confidentiality of their username and password. The company shall not be held liable in any way for the identity theft of a User. If a user suspects fraud at any time, they must contact the company as soon as possible, so that the latter can take the necessary measures and regularise the situation. Each user, whether a legal entity or a natural person, may only hold one account on the site. In the event of non-compliance with the T&Cs/GTCs, particularly the creation of multiple accounts for a single person or the provision of false information, the company reserves the right to temporarily or permanently delete all accounts created by the infringing user. Deletion of the account results in the definitive loss of all benefits and services acquired on the site. However, any order placed and invoiced by the site before the account deletion will be executed under normal conditions. In the event of account deletion by the company for breach.

You declare: To be at least 18 years old and to have the legal capacity to place and honour any order, or to be in possession of parental authorisation allowing you to place and honour any order and to be able to justify it at any time, upon our simple request; to be a natural person acting for your personal needs.

You can choose to place your order: directly on the website, by telephone via our customer service team on 01 42 60 19 59, or by credit card, bank transfer or ALMA (payment in up to four instalments at no extra cost for amounts up to €3,000).

All orders can only be placed once the user has registered on the website. When logged into their account, the user can add products to their virtual shopping basket. They can then access a summary of their virtual shopping basket to confirm the products they wish to order and place their order by pressing the “Order” button. They will need to provide an address, a delivery method, and a valid payment method to finalise the order and effectively form the sales contract between themselves and the company. Finalising the order implies acceptance of the prices of the products sold, as well as the delivery terms and timescales indicated on the website. Once the order has been placed, the user will receive confirmation by email. This confirmation will summarise the order and include relevant delivery information. Placing an order constitutes the conclusion of a distance selling contract between the company and the customer.

Valerie Danenberg makes every effort to ensure that her online catalogue is as accurate and correct as possible. In order for you to see the details of certain products, they may appear larger or smaller than they actually are. As each computer is configured differently, their colour may also vary. Our goal is to give you as much information and detail as possible so that you can feel like you know your product before you own it. However, the weight of the stone displayed may vary by 0.15 carats per from the actual weight of the stone. The weight of the setting can vary according to the size of the finger, up to 0.50 carats depending on the model, which has an impact on the price. The weight of gold can vary according to the size of the finger by about 5 grams more or less depending on the model, which will affect the price. As our manufacturing is handmade, it is possible that some of the measurements and weights shown on our product pages may differ slightly from the actual product you will receive. The Products covered by the T&Cs/Guidelines are those that appear on the website and are sold and shipped directly by the Company. The Products are described on the corresponding page within the site and mention is made of all their essential characteristics. The sale is subject to the Company's available stocks. The Company cannot be held responsible for stock shortages or the impossibility of selling a Product that is not in stock.

When a registered user wishes to purchase a product sold by the company through the site, the price indicated on the product page corresponds to the price in euros, all taxes included (TTC), excluding shipping costs and taking into account applicable discounts in force on the day of the order. The price indicated does not include delivery costs, which will be detailed, where applicable, in the summary before placing the Order. If the total cost of the Products cannot be calculated in advance, the Company will provide the Client with a detailed quote outlining the price calculation formula. All orders are payable in Euros. Under no circumstances shall a user be entitled to claim any discounts that are no longer applicable on the date of the Order.

If the total cost of the Products cannot be calculated in advance, the Company will send to the Customer a detailed quotation setting out the formula for calculating the price. All Orders are payable in euros. Under no circumstances may a user demand the application of discounts no longer in force on the day of the Order.

The company reserves the right to modify its prices at any time and without notice, subject to article 1.3 above. Products already ordered will be invoiced on the basis of the prices in force at the time of the registration of Your order.

An invoice for your order is issued when your order is dispatched. It can also be requested by telephone or email from Valérie Danenberg customer service.

Unless otherwise agreed, all sales shall be paid for in cash at the time the Order is placed. Depending on the nature or amount of the Order, the Company is free to require a deposit or payment in full at the time of placing the Order or upon receipt of the invoice.

Payment can be made by:

Bank transfer
– Species
– Bank card via a secure connection – 4x interest-free (maximum basket €3,000)

In the event of total or partial non-payment for the products by the due date stated on the invoice, the professional client shall pay the company late payment penalties at a rate equal to the rate applied by the European Central Bank for its refinancing operation plus 10 percentage points. The financing operation used will be the most recent one at the date of the order for the provision of services. In addition to late payment penalties, any sum, including the deposit, not paid by its due date by the professional client shall automatically incur a fixed penalty of €40, payable as recovery costs. No set-off may be made by the client between late payment penalties for the supply of ordered products and sums owed by the client to the company for the purchase of products offered on the website.

The information and in particular the prices that are displayed on the site may be incorrect due to errors or typos in the system or typographical filling. We do our best to avoid errors, but they may occur. We do not honour orders with incorrect information or prices. If the price displayed is lower than the actual price of the product, We will contact You by email to either cancel the order or give You instructions on how to pay the difference in price.

The prices of our products are non-negotiable as we have a very fair pricing policy and operate on small margins to be as close as possible to our customers' budgets. The final price of our creations is the result of the costs of French artisanal manufacturing and the prices of the premium raw materials we select for you, such as gold and precious stones.

Each piece of jewelry takes 6 to 8 weeks to be made.

The products are delivered by post with declared value and insured by us in the following geographical areas:
– Metropolitan France
– Corsica

The company undertakes to make every material and human effort to deliver the products within the shortest possible timeframe. These can vary depending on the customer's geographical area, the chosen delivery method, or the product ordered. In the event that delivery is impossible, due to an error in the address provided by the customer, the company will contact the customer as quickly as possible to obtain a new delivery address, and any additional delivery costs will be borne by the customer.
Furthermore, the company cannot be held liable for reasons related to exceeding delivery times:

In periods of high demand, such as the end-of-year festive periods, for delays caused by reasons of force majeure, i.e. due to the occurrence of an unforeseeable, irresistible event beyond its control, for events attributable exclusively to the carrier responsible for the delivery.

Delivery is made, according to the customer’s choice and at the prices indicated on the website, to the address specified by the customer when ordering, either by standard post, or to the company’s shop chosen by the customer at the time of placing their order.

Ownership and risks in the jewellery will transfer upon delivery of the products. However, if: (i) your parcel is returned to us by the carrier because the address was incorrect or you did not claim it within the allotted time, (ii) you have not responded to our telephone calls, voicemails, and emails notifying you of the situation (particularly if the email addresses and telephone numbers you provided us are incorrect), and we have therefore been unable to contact you for a period of 4 months from the dispatch of the parcel, the company reserves ownership of the products and may dispose of them freely. The company will retain any deposits paid for the manufacture of the bespoke jewellery, and you agree to have no recourse to recover the sums paid or the unclaimed products. Certain measurements indicated on our product pages may differ slightly from the actual product you will receive.

For all orders placed through this web site, the Client has the right to make a claim within 14 days of receiving the Products. It is the Client's responsibility to verify the apparent state of the Products upon delivery. If no reservations are expressly made at the time of delivery, the Products shall be deemed to conform to the Order.

To exercise this right to make a claim, the customer must send a declaration to the company at the address [email protected], in which they express their reservations and claims, along with supporting documents (delivery slip countersigned by the carrier, photographs, etc.).
A complaint that does not comply with the conditions described above cannot be accepted.

In the case of a return for reimbursement, the cost of return and insurance will be covered by the Company. For this, your package must be returned using the form provided by the Company from one of the following countries Metropolitan France & DOM TOM and all of Europe. Upon receipt of Your jewel, We check that it is in perfect condition, then acknowledge receipt of the jewel. Then, We will reimburse You the price corresponding to the value of the products no later than thirty (30) days following the date on which Your return was accepted by the company.

The returns anticipated above will only be accepted by the company and will result in a refund or exchange if:
(I) the return process described by our advisors and on our website has been followed; (II) the products are returned to us in perfect condition, you can of course try it on to see if it suits you and if it doesn’t, send it back to us without wearing it so that it remains intact and free from any scratches or other damage.

Therefore, incomplete, spoiled, damaged, or soiled returned items will not be accepted under any circumstances. In particular, products with scratches, however discreet, can never be accepted. (III) Our specialists will meticulously check that the frame and stone, or any other component of the product, are indeed in conformity with the product that was sent to you, without damage, modification, or tampering of any kind; (IV) the products should be returned to us in their original packaging, complete (original certificate provided if applicable, packaging, including gift box, case, etc.).

We also specify that :

The return is only possible for one product per order;The products having been the subject, at Your request, of a modification or of any other personalization (in particular a change of size of the stone or stones of different colours than what is visible on Our online catalogue) will not be able to be refunded nor exchanged;The return is possible on a jewel which was engraved by the Company Valerie Danenberg, provided that the other conditions of return were respected.

Up to thirty (30) days after the date of delivery, We give You the possibility to return the ordered products to Us in order to resize your jewel.

To do this, you must inform Valérie Danenberg's customer service by email at [email protected] of your decision before returning the products to us, state the new size requested, and follow the return process precisely as we will indicate. Your resizing request is only effective once the company has acknowledged receipt of your return request in writing. If you return the products to us for resizing, the costs of return, insurance, and re-dispatch are covered by our Maison, provided that your parcel was sent using the label provided by the company from one of the following countries: Metropolitan France and DOM TOM, and all of Europe. Upon receipt of the resized products, you will not be able to return or exchange a piece of jewellery that has been resized. The resizing time is a maximum of 4 (four) weeks.

The classic resizing is done for a maximum of two sizes up or down only when the ring is thin and not set with stones. When the ring is set with diamonds, it is only possible to reduce or add one size because on rings set in a full circle, we keep a small space at the back of the ring to be able to do this operation.

In all other cases, it is a question of a particular size reduction requiring an estimate of the weight of gold to be added. Depending on the model, it will only be possible to add or reduce by half to one size.

The resizing services mentioned above will only be honoured by the company if: (I) the return process described by our advisors and on our website has been followed; (II) the products are returned to us in perfect condition, having not been worn. Therefore, articles returned incomplete, damaged, or soiled will not be resized. In particular, products showing scratches, even discreet ones, will not be resized. (III) Our specialists confirm that the frame and the stone, or any other component of the product, are indeed compliant with the product that was sent to you, without damage, modification, or any intervention whatsoever.

We also specify that :

The products having been the object, at Your request, of a personalized or specific modification (in particular a change of size of the stone or stones of different colours than what is visible on Our online catalogue) will not be able to give place to resizing;In the same way, certain special products cannot be resized. They are then clearly presented as such to the customer at the time of the order;The resizing is possible on a jewel that has been engraved by the company Valerie Danenberg, provided that the other conditions have been met;The resizing is not possible for an order whose delivery address is outside the European Union.

The Consumer has a right of withdrawal of 14 days from the placing of the Order, except for the products mentioned in article L.121-21-8 of the Consumer Code.
To exercise this right of withdrawal, the consumer shall send a declaration to the address: [email protected]. Products must be returned in their original packaging and in perfect condition within 48 hours of the consumer notifying the company of their withdrawal. The direct costs of return shall remain the responsibility of the consumer. They will be refunded the full amount paid for their order within 30 days of the company being made aware of their declaration of withdrawal. The refund will be made using the same payment method as that used for the purchase.

The Company retains a right of ownership over the Products sold until full payment of the price by the Client. It may therefore repossess the said Products in the event of non-payment. In this case, the advance payments made shall be retained by the Company by way of compensation.
For Professional Clients, the transfer of risks to the Client takes place as soon as the goods are handed over to the carrier by the Company. For Consumer Clients, the transfer of risks takes place on delivery or when the goods are collected from the shop if the Client has chosen in-store delivery.

The Products sold on the Site are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code as reproduced below: Article L.211-4 of the Consumer Code: "The seller is required to deliver goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.
Article L.211-5 of the French Consumer Code: "To be in conformity with the contract, the goods must :

1. Be fit for the purpose for which goods of the same kind are ordinarily used and, where applicable: correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model; possess the qualities that a buyer can legitimately expect in light of public statements made by the seller, the producer or their representative, particularly in advertising or on the labelling.
2. Or have the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, brought to the attention of the seller and accepted by the latter.

The company reserves the right to modify the site, the terms and conditions, as well as any delivery procedure or other element constituting the services provided by the company through this site.
When an order is placed, the user is bound by the terms and conditions in effect at the time the order is placed.

Registration on the Site entails the processing of the Customer's personal data. If the Customer refuses the processing of his/her data, he/she is requested to refrain from using the Site.
This processing of personal data is carried out in compliance with the General Data Protection Regulation
Regulation (EU) 2016/679 of 27 April 2016 on data protection. Furthermore, in accordance with the French Data Protection Act of 6 January 1978, the customer has the right, at any time, to enquire about, access, rectify, amend and object to the processing of all their personal data by writing, by post and providing proof of their identity, to the following address: [email protected]
This personal data is necessary for processing your order and for issuing invoices where applicable, as well as for improving the site's functionality.

The site may use third-party companies to carry out certain operations. By browsing the site, the customer agrees that third-party companies may have access to their data to ensure the proper functioning of the Site.
These third-party companies only have access to the data collected as part of the performance of a specific task. The site remains responsible for the processing of this data. Furthermore, the user may therefore receive commercial information or offers from the company or its partners. The user may at any time object to the receipt of these commercial offers, by writing to the company's address indicated above, or by clicking on the link provided for this purpose within the emails received. Furthermore, customer information may be transmitted to third parties without their prior express consent in order to achieve the following goals:

To abide by the law that protects everyone from serious bodily harm or death, to combat fraud or damage to society or its users, and to protect the company's property rights.

The Company ensures an appropriate level of security commensurate with the risks involved as well as their probability, in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016.
However, these measures in no way constitute a guarantee and do not commit the Company to an obligation of result regarding data security.

To enable its users to benefit from optimal site navigation and improved functionality of its various interfaces and applications, the company may place a cookie on the user's computer. This cookie stores information relating to site navigation, as well as any data entered by users (in particular searches, login, email, password). The user expressly authorises the company to place a file referred to as a «cookie» on the user's hard drive.

The User has the possibility of blocking, modifying the duration of conservation, or deleting this cookie via the interface of his or her browser. If the systematic deactivation of cookies on the User's browser prevents him/her from using certain services or features of the Site, this malfunctioning shall in no way constitute damage for the member, who shall not be entitled to claim any compensation as a result.

The company cannot be held liable in any way for the temporary or permanent unavailability of the website. Although it deploys all its resources to ensure the service is permanently available, it may be interrupted at any time. Furthermore, the company reserves the right, by an act of its own volition, to make the site unavailable in order to carry out any update, improvement or maintenance operations.
As previously mentioned herein, the Company cannot be held responsible for delays in delivery for reasons beyond its control, independent of its will, unforeseeable and irresistible or for which it cannot be held responsible.

The brand, the logo and the graphic charter of this Site are registered trademarks with the INPI and are intellectual works protected under copyright law, the property of which belongs exclusively to the Company. Any dissemination, exploitation, representation, reproduction, whether partial or complete, without the express authorisation of the Company will expose the offender to civil and criminal proceedings.

The law governing the GTC/GU is French law. Any dispute that may arise between the Company and a User during the performance of these terms and conditions shall be subject to an attempt at amicable resolution. Failing this, disputes will be referred to the competent courts under common law.

The Client or User expressly accepts the GTC/GU. The Customer declares that he/she is aware of them and waives the right to rely on any other document, in particular his/her own general terms and conditions of purchase. The Consumer acknowledges that he/she has been informed of the information and details provided for in Articles L.111-1 to L.111-7 of the Consumer Code, and in particular :

The essential characteristics of the product; the price of the products; the date or timeframe within which the company undertakes to provide the service; information relating to the company's identity (postal and telephone contact details),
electronic); ;
information relating to the legal and contractual guarantees and their implementation procedures;
the possibility of resorting to conventional mediation in the event of a dispute; information relating to the right of withdrawal (time limit, terms of exercise).